Question 1

How do I get started?

Accepted Answer

Send us a message or call +2349115131686.  We’ll ask a few questions to understand your needs before recommending a service.

Question 2

When do you share pricing?

Accepted Answer

After we understand your needs and explain how the service works. Pricing always comes last. However, you can view our price list on our website or our WhatsApp Catalogue.

Question 3

How long does matching take?

Accepted Answer

Matching takes up to 48-72 hours after confirmation and payment.
If there is a delay, we will always communicate ahead of time.

Question 4

Are your staff screened?

Accepted Answer

Yes. All staff are carefully screened and assessed before being assigned to any home. We also carry out medical and legal checks before hiring and adding them to our staff pool.

Question 5

What if I’m not comfortable with the match?

Accepted Answer

We take concerns seriously and address them promptly. Our staff replacement policy is shared with all clients before any agreement or payment is made. Where applicable, staff may be replaced and fees refunded in line with this policy.

Question 6

Is this a monthly service?

Accepted Answer

Yes. Our services are offered on a monthly subscription, which we explain clearly before you confirm. You only pay for what you need, when you need it—and you’re free to cancel at any time.

Question 7

When does service start?

Accepted Answer

Once matching is complete, we introduce the staff member and confirm your start date.

FAQ

Frequently asked questions